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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploading Submissions with Doc and Docx file extensions

    Asked by Barbara Friedman  on October 04, 2016 at 01:03 AM

    Hello,

     

    I'm having issues uploading Doc and Docx files as a submission. I tried using both Safari and Mozilla and I receive this error:

    "You can only upload following files:

    pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif"

     

    However, when I restore the page, it shows as attached. I'm just curious why this is. I almost missed my deadline because of this. Luckily I was able to use a friend's computer. But this was a close one.

     

    Thank you for your time.

     

    Barbara Friedman

    Page URL:
    https://form.jotform.com/61255429523960?mc_cid=5ecfecc05e&amp;mc_eid=e<br/>799c551ee

    Screenshot
    Submissions style size CSV docx
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2016 at 03:48 AM

    Hi,

    I tested your form here but I could not reproduce the problem.

    Are you still experiencing this issue on your side? I've tried both doc and docx file format and it is not triggering errors.

    Did you verify the file you've uploaded if it really has .DOCX or .DOC file extension? Perhaps it was different that's why the error was triggered.

    Kindly review. Thanks!

  • Profile Image
    JotForm Support

    Answered by candy on October 04, 2016 at 03:55 AM

    Dear Barbara,

    I've tested your form and submissions. I couldn't see any error. 

    However, if you want to restrict the file types that user uploads , please find the screenshots below :

     

    I hope it helps.

    Regards,

     

  • Profile Image

    Answered by Barbara Friedman  on October 04, 2016 at 01:45 PM
    Hello,
    I still receive the error. I did verify the files are correct. I saved them
    as both a doc and docx extension several times.
    This seems strange.
    Barbara
    ...
  • Profile Image

    Answered by Barbara Friedman  on October 04, 2016 at 01:45 PM
    Hello,
    I will try that. Thank you for your time!
    Barbara
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2016 at 03:05 PM

    It seems you're running on a Mac OS Mavericks using Safari browser. So I did a full check using this machine as well on the same browser but I couldn't reproduce the problem.

    Safari 7

    Even on Safari 9

    Please keep us updated on the status of this on your side so we can assist you further.

  • Profile Image

    Answered by Barbara Friedman  on October 06, 2016 at 05:45 PM
    Not a problem. Thank you for your time.
    ...