Uploading Submissions with Doc and Docx file extensions

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    Barbara Friedman 
    Asked on October 04, 2016 at 01:03 AM

    Hello,

     

    I'm having issues uploading Doc and Docx files as a submission. I tried using both Safari and Mozilla and I receive this error:

    "You can only upload following files:

    pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif"

     

    However, when I restore the page, it shows as attached. I'm just curious why this is. I almost missed my deadline because of this. Luckily I was able to use a friend's computer. But this was a close one.

     

    Thank you for your time.

     

    Barbara Friedman

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    EltonCris
    Answered on October 04, 2016 at 03:48 AM

    Hi,

    I tested your form here but I could not reproduce the problem.

    Are you still experiencing this issue on your side? I've tried both doc and docx file format and it is not triggering errors.

    Did you verify the file you've uploaded if it really has .DOCX or .DOC file extension? Perhaps it was different that's why the error was triggered.

    Kindly review. Thanks!

  • Profile Image
    candy
    Answered on October 04, 2016 at 03:55 AM

    Dear Barbara,

    I've tested your form and submissions. I couldn't see any error. 

    However, if you want to restrict the file types that user uploads , please find the screenshots below :

     

    I hope it helps.

    Regards,

     

  • Profile Image
    Barbara Friedman 
    Answered on October 04, 2016 at 01:45 PM
    Hello,
    I still receive the error. I did verify the files are correct. I saved them
    as both a doc and docx extension several times.
    This seems strange.
    Barbara
    ...
  • Profile Image
    Barbara Friedman 
    Answered on October 04, 2016 at 01:45 PM
    Hello,
    I will try that. Thank you for your time!
    Barbara
    ...
  • Profile Image
    EltonCris
    Answered on October 04, 2016 at 03:05 PM

    It seems you're running on a Mac OS Mavericks using Safari browser. So I did a full check using this machine as well on the same browser but I couldn't reproduce the problem.

    Safari 7

    Even on Safari 9

    Please keep us updated on the status of this on your side so we can assist you further.

  • Profile Image
    Barbara Friedman 
    Answered on October 06, 2016 at 05:45 PM
    Not a problem. Thank you for your time.
    ...