Uploading Submissions with Doc and Docx file extensions

  • Barbara Friedman
    Asked on October 4, 2016 at 1:03 AM

    Hello,

     

    I'm having issues uploading Doc and Docx files as a submission. I tried using both Safari and Mozilla and I receive this error:

    "You can only upload following files:

    pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif"

     

    However, when I restore the page, it shows as attached. I'm just curious why this is. I almost missed my deadline because of this. Luckily I was able to use a friend's computer. But this was a close one.

     

    Thank you for your time.

     

    Barbara Friedman

    Jotform Thread 950217 Screenshot
  • Elton Support Team Lead
    Replied on October 4, 2016 at 3:48 AM

    Hi,

    I tested your form here but I could not reproduce the problem.

    Are you still experiencing this issue on your side? I've tried both doc and docx file format and it is not triggering errors.

    Uploading Submissions with Doc and Docx file extensions Image 1 Screenshot 20

    Did you verify the file you've uploaded if it really has .DOCX or .DOC file extension? Perhaps it was different that's why the error was triggered.

    Kindly review. Thanks!

  • candy
    Replied on October 4, 2016 at 3:55 AM

    Dear Barbara,

    I've tested your form and submissions. I couldn't see any error. 

    However, if you want to restrict the file types that user uploads , please find the screenshots below :

     

    Uploading Submissions with Doc and Docx file extensions Image 1 Screenshot 30

    Uploading Submissions with Doc and Docx file extensions Image 2 Screenshot 41

    I hope it helps.

    Regards,

     

  • Barbara Friedman
    Replied on October 4, 2016 at 1:45 PM
    Hello,
    I still receive the error. I did verify the files are correct. I saved them
    as both a doc and docx extension several times.
    This seems strange.
    Barbara
    ...
  • Barbara Friedman
    Replied on October 4, 2016 at 1:45 PM
    Hello,
    I will try that. Thank you for your time!
    Barbara
    ...
  • Elton Support Team Lead
    Replied on October 4, 2016 at 3:05 PM

    It seems you're running on a Mac OS Mavericks using Safari browser. So I did a full check using this machine as well on the same browser but I couldn't reproduce the problem.

    Safari 7

    Uploading Submissions with Doc and Docx file extensions Image 1 Screenshot 30

    Even on Safari 9

    Uploading Submissions with Doc and Docx file extensions Image 2 Screenshot 41

    Please keep us updated on the status of this on your side so we can assist you further.

  • Barbara Friedman
    Replied on October 6, 2016 at 5:45 PM
    Not a problem. Thank you for your time.
    ...