What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I fix incomplete payments?

    Asked by hmmawards on October 04, 2016 at 01:29 AM
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    JotForm Support

    Answered by beril on October 04, 2016 at 04:11 AM

    Incomplete payments show you if the payment is successful or not. Sometimes the user can submit the form correctly, However he/she can close the window after redirecting the PayPal page. At that situation, the submission remains as Incomplete.

    Please, check the guide below for more information:


    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you.