How do I fix incomplete payments?

  • hmmawards
    Asked on October 4, 2016 at 1:29 AM
  • beril JotForm UI Developer
    Replied on October 4, 2016 at 4:11 AM

    Incomplete payments show you if the payment is successful or not. Sometimes the user can submit the form correctly, However he/she can close the window after redirecting the PayPal page. At that situation, the submission remains as Incomplete.

    Please, check the guide below for more information:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you.