What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting emails?

    Asked by Christina on April 26, 2012 at 09:08 AM

    I have had someone tell me that they filled out one of my forms, but I have not received the email. I also tried to do a test with the same form. I filled it out and got the Thank you page but never got the email. I cannot log in to my account due to the fact that I cannot remember my password, but I have tried hitting to reset my password and I am not getting that email either.

    I am getting emails from other sources, and I have checked with my provider and there are no issues on that end. Is there anything else I can do. I used to get emails from JotForm but the last email I recieved was for the year end sale back at the end of Dec.

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    Answered by AtacanC on April 26, 2012 at 09:20 AM

    We apologize for any inconvenience this may have caused. Your email address was in our bounced list and i have now manually removed it. I've also resent the password reset instructions. Can you please check your inbox and spam folder as well?

    Please do let us know if the problmer persists.

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    Answered by Christina on April 26, 2012 at 09:36 AM

    I am now receiving emails and have been able to reset my password! I am now also able to see all the submissions I have received.

    Thank you!