Hi new submisions of my forms are no longer being sent to my e-mail client

  • john34
    Asked on October 4, 2016 at 6:33 AM

    Hi all has bee working fine until now but the last form did not arrive at my e-mail client but is on this website, i did a test form and same thing it has not arrived.

    John

    Page URL: https://www.jotform.com/form/53133374150345
  • Rose
    Replied on October 4, 2016 at 8:36 AM

    When I checked your notification setting for your this form, there is no bouncing issue but submissions of that forms could not be received as you said. 

    Hi new submisions of my forms are no longer being sent to my e mail client Image 1 Screenshot 20

    I can suggest you to whitelist our IP addresses and test it again. If the issue still persist after that, please let us know immediately and we will try to find a way to solve your issue. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

  • asheckler
    Replied on October 4, 2016 at 11:51 AM

    I am experiencing the same problem. I whitelisted all of the IP addresses and still nothing.
  • Irshad
    Replied on October 4, 2016 at 1:54 PM

    For better assistance, I've moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/950868

    Thank you!