What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi new submisions of my forms are no longer being sent to my e-mail client

    Asked by john34 on October 04, 2016 at 06:33 AM

    Hi all has bee working fine until now but the last form did not arrive at my e-mail client but is on this website, i did a test form and same thing it has not arrived.

    John

    Page URL:
    https://www.jotform.com/form/53133374150345

    My Forms sent client submisions
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    JotForm Support

    Answered by Rose on October 04, 2016 at 08:36 AM

    When I checked your notification setting for your this form, there is no bouncing issue but submissions of that forms could not be received as you said. 



    I can suggest you to whitelist our IP addresses and test it again. If the issue still persist after that, please let us know immediately and we will try to find a way to solve your issue. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Answered by asheckler on October 04, 2016 at 11:51 AM

    I am experiencing the same problem. I whitelisted all of the IP addresses and still nothing.
  • Profile Image

    Answered by Irshad on October 04, 2016 at 01:54 PM

    For better assistance, I've moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/950868

    Thank you!