Hi new submisions of my forms are no longer being sent to my e-mail client

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    john34
    Asked on October 04, 2016 at 06:33 AM

    Hi all has bee working fine until now but the last form did not arrive at my e-mail client but is on this website, i did a test form and same thing it has not arrived.

    John

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    Rose
    Answered on October 04, 2016 at 08:36 AM

    When I checked your notification setting for your this form, there is no bouncing issue but submissions of that forms could not be received as you said. 



    I can suggest you to whitelist our IP addresses and test it again. If the issue still persist after that, please let us know immediately and we will try to find a way to solve your issue. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    asheckler
    Answered on October 04, 2016 at 11:51 AM

    I am experiencing the same problem. I whitelisted all of the IP addresses and still nothing.
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    Irshad
    Answered on October 04, 2016 at 01:54 PM

    For better assistance, I've moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/950868

    Thank you!