What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to upload in the form when using Android phone

    Asked by MedcomMedicamentos on October 04, 2016 at 08:54 AM

    Fiz um formulário com um up load para anexar documentos.

     

    Incorporado no site ele abre normalmente - veja http://www.medcom.net.br/p/blog-page_66.html - (está ok)

     

    O  APP em IOS ele tambem permite anexar os documentos. publicado na APP STORE - aplicativo MEDCOM (esta ok)

     

    Já quando no ANDROID ele não permite anexar os documentos - publicado no GOOGLE PLAY - aplicativo MEDCOM

    O app permite tudo só não deixa anexar documentos no up load. Clicando no botão up load Não Funciona.

     

    Porque?  Alguem sabe alguma coisa.

     

    obrigado

    Homero

     

     

     

    Android
  • Profile Image
    JotForm Support

    Answered by Jan on October 04, 2016 at 11:55 AM

    If I understand you correctly, you're having trouble attaching or uploading files in your website using an android phone. I opened your webpage using my android phone and I was able to attach or upload a file. Here's a screenshot:

    If this is not what you need, please let us know. Also, if you can provide a screenshot about the issue, that will be helpful.

    Hope that helps. Thank you.

  • Profile Image

    Answered by MedcomMedicamentos on October 10, 2016 at 08:29 AM

    The load up not allowing this to attach files when accessed on an android smartphone. to download the app in google play person can not make up load files in medcom app. On the site it works correctly. Only when the app is downloaded in the store and that up losd does not open. thank you

  • Profile Image
    JotForm Support

    Answered by Boris on October 10, 2016 at 08:45 AM

    Are you saying that you have embedded your form inside your own Android App?

    If the form is being accessed from within an Android App, and it is not functioning correctly, it is probably due to using a restricted version of WebView web browser inside your Android App. In order for our forms to run correctly, they should be opened inside an unrestricted browser that allows for all of the common modern web technologies.

    Please refer to the following guide on how to configure WebView inside an Android App:

    https://developer.android.com/guide/webapps/webview.html

    Additionally to configuring your app correctly, it would also be recommended to embed the form with our iFrame embed method inside your app:

    https://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Please try it out and let us know how it goes. If we have misunderstood what you were having troubles with, please make sure to describe it in more details how we can reproduce the problem, and we'll be happy to take a closer look. Thank you.