Unable to Edit Form Submissions

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    Asked on October 04, 2016 at 10:23 AM

    On form https://form.jotform.com/laniervbc/2016-17-tryout-registration  I am unable to edit submissions.  Up until a few days ago, we had 2 payment options in the form (an early bird registration and regular) and I was having no issue updating and editing user submissons.  Now, in order to edit the form, it is wanting me to click on the payment option, but will not let me click (radio button during editing is unresponsive) and so will not let me submit the edited form.  I need to edit some of these ASAP!


    Have y'all considered having a Save Edit button in addition to the Cancel Edit option?

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    Answered on October 04, 2016 at 01:07 PM

    Hello laniervbc,

    I did check your form's submission page and I am able to replicate the issue you are having. The issue seems to be causing because you are trying to edit a submission with product "Early Bird Tryout Registration" which you have changed in your payment question. Since the product is no longer available in form, it shows error message. If you edit any recent submission with product "Tryout Registration", it should work as expected.

    Do you mean to say that you were earlier able to edit submission for non-existing product and you were able to submit form?

    We will wait for your response.

    Thank you!