What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    {companyName} No longer shows up in email subject line and JotForm won't let me re add it.

    Asked by scopa02 on October 04, 2016 at 01:11 PM

    Autoresponder Email Subject    Pre-populated access request for {companyName} stoppped working.

    Now shows as Email Subject    "Pre-populated access request for  "

     Is there any way to get {companyName} to display again? If I re-add it JotForm clears it on save.

     

    Page URL:
    https://form.jotform.com/51555439863162

    JotForm and email shows
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    JotForm Support

    Answered by Kiran on October 04, 2016 at 03:08 PM

    If you are referring to the form https://form.jotform.com/51555439863162, I see that company name field is having the field name as {companyName54}. Please try changing the field name on your notification so that it should be displaying properly.

    You may click on the Pencil icon to display the list of fields available on the form.

    Then, you may choose the required field to include in the subject line.

    I have cloned your JotForm and tested by adding the company name to the auto-responder and it worked well.

    Please try again and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by scopa02 on October 05, 2016 at 01:59 AM

    Thanks - You were right, A Field name change was why it disappeared.