What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is disabled?

    Asked by rdefreece on October 04, 2016 at 03:17 PM
    Page URL:
    http://rdefreece.wixsite.com/west-coast-medical/make-a-payment

    form account disabled
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 04, 2016 at 06:01 PM

    I checked your account and I found out that it was auto suspended. And that happens when our anti-phishing system detects suspicious forms. I checked your forms and found out that they are not used for such activities so I activated your account.

    Also, I saw that you are collecting personal numbers of your customers, so you should put some of the Signing widgets to your form since you're collecting such data:

    We're sorry for this inconvenience.

    Thank you!