- icflAsked on October 04, 2016 at 03:38 PM
Some users had difficulty or could not upload certain doc types and file sizes, like Power Points and Microsoft XPS.
Need to clarify for them what they can upload.
- JotForm SupportKevin_GAnswered on October 04, 2016 at 06:26 PM
The upload field has some file types allowed by default; however, you may change this and add the needed file type.
Please take a look on this guide that will provide you with the steps to do it: Which-file-types-are-allowed-for-the-upload-field
Regarding to the max upload size, by default it is 1024 KB (1 MB), but you can also change this by following this guide: Changing-the-upload-size-limit
If after doing this your users are still not able to upload the file, please let us know.