What types and sizes of docs can be uploaded to a Jotform form?

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    Asked on October 04, 2016 at 03:38 PM

    Some  users had difficulty or could not upload certain doc types and file sizes, like Power Points and Microsoft XPS. 

    Need to clarify for them what they can upload.

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    Answered on October 04, 2016 at 06:26 PM

    The upload field has some file types allowed by default; however, you may change this and add the needed file type. 

    Please take a look on this guide that will provide you with the steps to do it: Which-file-types-are-allowed-for-the-upload-field

    Regarding to the max upload size, by default it is 1024 KB (1 MB), but you can also change this by following this guide: Changing-the-upload-size-limit

    If after doing this your users are still not able to upload the file, please let us know.