What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why can't my customers submit more than 2 forms/orders to me?

    Asked by mariedmd on April 26, 2012 at 02:18 PM

    I have customers that need to submit more than 2 orders at a time to me.  The first 2 orders come through fine.  When they try to submit the 3 order, they click the SUBMIT button and it just spins/hour glassess inevitable and does not take them to the payment (PAYPAL) screen.  I need to get this resolved asap.  Thank you -Marie diaz 916.275.5559 - marie@dmdphotos.com

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    JotForm Support

    Answered by liyam on April 26, 2012 at 02:27 PM


    Is it possible that the fields were not filled up properly somewhere when the form was submitted?  I tested your form and I got a thank you messge after submission.  I also don't see any Paypal integration in your form.

    Looking forward to your response.


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    Answered by mariedmd on July 03, 2012 at 10:53 AM

    The PRODUCT options are integrated to PAYPAL.  I got another complaint fr a customer where she used the form on Wed and it was fine.  She tried to put through another order yesterday and after she clicked on the SUBMIT BUTTON it just kept spinning and never completed.  She used the same MAC, same browser CHROME, on the same network.

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    JotForm Support

    Answered by jonathan on July 03, 2012 at 12:52 PM


    Hi, If this is the form http://www.jotform.com/form/20372937595 you are refering to, I could not see the 'payment' field on it. The PRODUCT option is a checkbox field.

    Likewise, I was able to submit the form and see a Thank You page.

    By chance, was the form embedded on a website instead? Can you share the website URL where we can check.

    Please update us.