- jmailman1999Asked on October 04, 2016 at 06:58 PM
How would a donor cancel their monthly giving with a recurring donation form? Is there a way they can do that?
- JotForm SupportJim_RAnswered on October 04, 2016 at 11:16 PM
Hello, JotForm doesn't process any payments on your form. These are being processed on the payment processor you used.
Since you never mentioned which form you're currently working on, I checked the most recent form you updated https://www.jotform.com/62776906985173 and confirmed you're using Stripe as your Payment Gateway.
To cancel a recurring subscription in Stripe, you will do that on your Stripe account dashboard. I browsed around their website hoping to find a support article but only found ones related to API on how to cancel a subscription:
You may also go to their Support Page and search for it https://support.stripe.com/search?q=cancel%20subscription