What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can a user cancel a recurring donation in Stripe?

    Asked by jmailman1999 on October 04, 2016 at 06:58 PM

    How would a donor cancel their monthly giving with a recurring donation form? Is there a way they can do that?

    donation how recurring donation a
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    JotForm Support

    Answered by Jim_R on October 04, 2016 at 11:16 PM

    Hello, JotForm doesn't process any payments on your form. These are being processed on the payment processor you used. 

    Since you never mentioned which form you're currently working on, I checked the most recent form you updated https://www.jotform.com/62776906985173 and confirmed you're using Stripe as your Payment Gateway.

    To cancel a recurring subscription in Stripe, you will do that on your Stripe account dashboard. I browsed around their website hoping to find a support article but only found ones related to API on how to cancel a subscription:

    https://stripe.com/docs/subscriptions/guide#canceling-subscriptions

    https://stripe.com/docs/subscriptions/canceling-pausing

    You may also go to their Support Page and search for it https://support.stripe.com/search?q=cancel%20subscription