What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of our inquiries via our forms are coming through into our email.

    Asked by AcesHig3 on October 04, 2016 at 07:19 PM
    Can you help me with one more thing? None of our inquiries via our forms are coming through into our email. zero. All inquiries are supposed to be forwarded to rsvp@aceshighvip.com

     

    Can you tell me if it is set up correctly and where I can see the email we have set up.. again, our tech did this for us but we are not able to reach him.

     

    Thank you,

     

    Teresa Graphos

    Director of Operations

    form email notification email email not working
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    JotForm Support

    Answered by Welvin on October 04, 2016 at 07:44 PM

    There are failed logs for the email address in our system and I can see they are based on your SMTP settings. This means that your SMTP settings are not working, maybe due to incorrect credentials. Please verify this with your hosting provider and ask them for the correct details. 

    https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    For the meantime, I would suggest using noreply@jotform.com as your sender email then make sure to whitelist Jotform on your end. 

    For whitelisting, this guide should help: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

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    Answered by AcesHig3 on October 05, 2016 at 05:06 PM

    We dont want to use noreply@jotform.com

    We want to use noreply@aceshighvip.com

     

    Can you instruct us on how to correct the smtp settings within jotform..

    Thanks,

    Teresa

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    JotForm Support

    Answered by Chriistian on October 05, 2016 at 09:57 PM

    I understand that you want to use your own SMTP settings. To make sure that the smtp settings are correct, you will have to contact your hosting provider and ask them for the correct SMTP credentials.

    Once you have the correct details, simply enter the SMTP details in your email settings. You can follow this guide to learn How to Setup SMTP for a Form.

    Regards.