- AcesHig3Asked on October 04, 2016 at 07:19 PMCan you help me with one more thing? None of our inquiries via our forms are coming through into our email. zero. All inquiries are supposed to be forwarded to email@example.com
Can you tell me if it is set up correctly and where I can see the email we have set up.. again, our tech did this for us but we are not able to reach him.
- JotForm SupportWelvinAnswered on October 04, 2016 at 07:44 PM
There are failed logs for the email address in our system and I can see they are based on your SMTP settings. This means that your SMTP settings are not working, maybe due to incorrect credentials. Please verify this with your hosting provider and ask them for the correct details.
For the meantime, I would suggest using firstname.lastname@example.org as your sender email then make sure to whitelist Jotform on your end.
For whitelisting, this guide should help: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
- JotForm SupportChriistianAnswered on October 05, 2016 at 09:57 PM
I understand that you want to use your own SMTP settings. To make sure that the smtp settings are correct, you will have to contact your hosting provider and ask them for the correct SMTP credentials.
Once you have the correct details, simply enter the SMTP details in your email settings. You can follow this guide to learn How to Setup SMTP for a Form.