None of our inquiries via our forms are coming through into our email.

Can you help me with one more thing? None of our inquiries via our forms are coming through into our email. zero. All inquiries are supposed to be forwarded to rsvp@aceshighvip.com

 

Can you tell me if it is set up correctly and where I can see the email we have set up.. again, our tech did this for us but we are not able to reach him.

 

Thank you,

 

Teresa Graphos

Director of Operations

There are failed logs for the email address in our system and I can see they are based on your SMTP settings. This means that your SMTP settings are not working, maybe due to incorrect credentials. Please verify this with your hosting provider and ask them for the correct details. 

https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

For the meantime, I would suggest using noreply@jotform.com as your sender email then make sure to whitelist Jotform on your end. 

For whitelisting, this guide should help: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

We dont want to use noreply@jotform.com

We want to use noreply@aceshighvip.com

 

Can you instruct us on how to correct the smtp settings within jotform..

Thanks,

Teresa

I understand that you want to use your own SMTP settings. To make sure that the smtp settings are correct, you will have to contact your hosting provider and ask them for the correct SMTP credentials.

Once you have the correct details, simply enter the SMTP details in your email settings. You can follow this guide to learn How to Setup SMTP for a Form.

Regards.