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  • Profile Image

    reply email coming back to me not the person who did the submission

    Asked by golfsimulatorguys on October 04, 2016 at 08:00 PM

    Ok

     

    This form has worked perfectly for years.  Now I'm having nothing but problems.  First the email submissions started getting bounced and I stopped receiving them.  You fixed this somehow.  But then you left your branding all over my forms.  That got fixed.  But now when I receive a submission and I reply to that person the email does not go to them the reply goes back to me.  

     

    I know your product can be awesome.  That is why I am willing to pay for the premium service.  However, I need this to work so I don't have to worry about it.  Please fix my settings back to the way they were before someone there changed them so that when I reply to a submission the reply email goes bach to the person who did the submission and not me.  

     

    Attached are a submission and then my reply.  You can see that the reply has the submissions persons name but my email address.   

     

    Thank you ahead of time

    Screenshot
    email reply email My Forms Submissions name settings
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    JotForm Support

    Answered by liyam on October 05, 2016 at 12:45 AM

    Hello,

    I'm not sure to why but the reply-to field is set to the sender name field. I have now changed it to email address field in order to capture the email address of the sender when pressing the reply button.

    Can you try making a test to see if it works properly on your end?

    Thanks.