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    reply email coming back to me not the person who did the submission

    Asked by golfsimulatorguys on October 04, 2016 at 08:00 PM



    This form has worked perfectly for years.  Now I'm having nothing but problems.  First the email submissions started getting bounced and I stopped receiving them.  You fixed this somehow.  But then you left your branding all over my forms.  That got fixed.  But now when I receive a submission and I reply to that person the email does not go to them the reply goes back to me.  


    I know your product can be awesome.  That is why I am willing to pay for the premium service.  However, I need this to work so I don't have to worry about it.  Please fix my settings back to the way they were before someone there changed them so that when I reply to a submission the reply email goes bach to the person who did the submission and not me.  


    Attached are a submission and then my reply.  You can see that the reply has the submissions persons name but my email address.   


    Thank you ahead of time

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    JotForm Support

    Answered by liyam on October 05, 2016 at 12:45 AM


    I'm not sure to why but the reply-to field is set to the sender name field. I have now changed it to email address field in order to capture the email address of the sender when pressing the reply button.

    Can you try making a test to see if it works properly on your end?