What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
reply email coming back to me not the person who did the submissionAsked by golfsimulatorguys on October 04, 2016 at 08:00 PM
This form has worked perfectly for years. Now I'm having nothing but problems. First the email submissions started getting bounced and I stopped receiving them. You fixed this somehow. But then you left your branding all over my forms. That got fixed. But now when I receive a submission and I reply to that person the email does not go to them the reply goes back to me.
I know your product can be awesome. That is why I am willing to pay for the premium service. However, I need this to work so I don't have to worry about it. Please fix my settings back to the way they were before someone there changed them so that when I reply to a submission the reply email goes bach to the person who did the submission and not me.
Attached are a submission and then my reply. You can see that the reply has the submissions persons name but my email address.
Thank you ahead of time
I'm not sure to why but the reply-to field is set to the sender name field. I have now changed it to email address field in order to capture the email address of the sender when pressing the reply button.
Can you try making a test to see if it works properly on your end?