We have made an upgrade but it appears we have been downgraded

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    Asked on October 04, 2016 at 09:13 PM

    Hi there, we upgraded and now it appears we've been downgraded. Can you please give me a history of our account and upgrade us back to the Silver package? Please contact me at jesquivel@hdofscottsdale.com or 4805778855

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    Answered on October 05, 2016 at 01:10 AM


    I have checked your subscription and saw you have made an upgrade on September 29, 2016, and on October 2, it was downgraded for some reason. However, some 4 hours ago, it's back again to Silver. Thus, there is no need to adjust your account type anymore.

    If you have questions, please let us know.