What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have made an upgrade but it appears we have been downgraded

    Asked by HDOS on October 04, 2016 at 09:13 PM

    Hi there, we upgraded and now it appears we've been downgraded. Can you please give me a history of our account and upgrade us back to the Silver package? Please contact me at jesquivel@hdofscottsdale.com or 4805778855

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    JotForm Support

    Answered by liyam on October 05, 2016 at 01:10 AM


    I have checked your subscription and saw you have made an upgrade on September 29, 2016, and on October 2, it was downgraded for some reason. However, some 4 hours ago, it's back again to Silver. Thus, there is no need to adjust your account type anymore.

    If you have questions, please let us know.