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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my browser shows an alert This form is currently unavailable?

    Asked by cpgearhart on October 05, 2016 at 12:53 AM

    I've created 2 forms for an event...one to purchase tickets, the other just for donations. When I click "Continue to PayPal" it just says "Please Wait..." - then sometimes get message "This form is currently unavailable".

    Please advise....thank you.

    Page URL:
    http://www.bwdh.org/

    forms not working purchase message please wait then
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    Answered by cpgearhart on October 05, 2016 at 01:00 AM

     

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    JotForm Support

    Answered by candy on October 05, 2016 at 06:39 AM

    Hello,

    I've checked your account. First of all, Your e-mail was in the bounce list as you can see the screenshot below and I removed your e-mail from our bounce list.

    Secondly, your form date had expired on 21 June 2016 at 12:00. Please check the screenshots below :

    I cloned your form in my Jotform account and then I enabled its status as you can see the in the following screenshot. As a result I've seen there is no problem.

    Please check it again and do not hesitate to contact us.

    Thanks in advance.

    Regards,

  • Profile Image

    Answered by cpgearhart on October 05, 2016 at 09:42 AM

    Oops!!!! I'm dumb! LOL THANK YOU!!!!! I updated to disable date. DOH!

    Can you also check chris@8dm.us for the bounce list??? How do my emails keep getting on that list?

  • Profile Image
    JotForm Support

    Answered by candy on October 05, 2016 at 10:00 AM

    As you can see in the screenshot below chris@8dm.us was in the bounce list and I removed.

    There are several reasons why your email address could be in our bounce list; however, here is a guide with our recommendations to avoid any bouncing related issue. 

    I would also share you this link where you will find our IP addresses. If you often find your email address in our bounce list you should as your email provider to whitelist our IPs, but this will work only if you are using our default sender email addresses.