Why my browser shows an alert This form is currently unavailable?

  • cpgearhart
    Asked on October 5, 2016 at 12:53 AM

    I've created 2 forms for an event...one to purchase tickets, the other just for donations. When I click "Continue to PayPal" it just says "Please Wait..." - then sometimes get message "This form is currently unavailable".

    Please advise....thank you.

  • cpgearhart
    Replied on October 5, 2016 at 1:00 AM

    Why my browser shows an alert This form is currently unavailable? Image 1 Screenshot 20

     

  • candy
    Replied on October 5, 2016 at 6:39 AM

    Hello,

    I've checked your account. First of all, Your e-mail was in the bounce list as you can see the screenshot below and I removed your e-mail from our bounce list.

    Why my browser shows an alert This form is currently unavailable? Image 1 Screenshot 40

    Secondly, your form date had expired on 21 June 2016 at 12:00. Please check the screenshots below :

    Why my browser shows an alert This form is currently unavailable? Image 2 Screenshot 51

    I cloned your form in my Jotform account and then I enabled its status as you can see the in the following screenshot. As a result I've seen there is no problem.

    Why my browser shows an alert This form is currently unavailable? Image 3 Screenshot 62

    Please check it again and do not hesitate to contact us.

    Thanks in advance.

    Regards,

  • cpgearhart
    Replied on October 5, 2016 at 9:42 AM

    Oops!!!! I'm dumb! LOL THANK YOU!!!!! I updated to disable date. DOH!

    Can you also check chris@8dm.us for the bounce list??? How do my emails keep getting on that list?

  • candy
    Replied on October 5, 2016 at 10:00 AM

    As you can see in the screenshot below chris@8dm.us was in the bounce list and I removed.

    Why my browser shows an alert This form is currently unavailable? Image 1 Screenshot 20

    There are several reasons why your email address could be in our bounce list; however, here is a guide with our recommendations to avoid any bouncing related issue. 

    I would also share you this link where you will find our IP addresses. If you often find your email address in our bounce list you should as your email provider to whitelist our IPs, but this will work only if you are using our default sender email addresses.