What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to downgrade

    Asked by jolizzy1 on April 26, 2012 at 04:52 PM

    Hello, Jotform has been a terrific help, but my event is over and we don't need to keep the higher level of service.  I tried to follow the instructions here:http://www.jotform.com/answers/87330-how-do-i-downgrade

    But it doesn't seem to be working.  Can you downgrade me to the basic plan?  I will probably upgrade again in the future, as future fundraisers require.

    You all were very helpful in figuring out how to develop my form.  Thank you!

  • Profile Image
    JotForm Support

    Answered by Goldo on April 26, 2012 at 05:00 PM

    Your subscription has been canceled. Account will stay Premium until the paid period expires.

    You can re-upgrade your account at anytime.