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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not arriving in some inboxes

    Asked by stottandmay on October 05, 2016 at 08:55 AM

    Hello JotForm Support


    Some of our forms are set to submit to admin.reading@stottandmay.com, but the submissions aren't arriving and we need to log into JotForm and forward them manually.


    This has happened with other forms in the past, and when I raised a ticket, your support team advised me that the submission email address had been added to a 'safe list' so wouldn't receive submissions, and you needed to unblock it. Please can you check to see if that is the case?


    Also, a suggestion I would like to make is that email addresses which users set as submission destinations are never added to safe lists, as people wouldn't add them if they didn't want submissions to arrive!


    Many thanks


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    JotForm Support

    Answered by candy on October 05, 2016 at 09:31 AM

    Hi Zelda,

    I've checked your account and also your forms. As you can see the screenshot below, I managed to send a submission to you. However, the other submissions before mine didn't arrive in your e-mail address.

    Could you please, whitelist JotMail Ip addresses from here. It might be that case you mentioned above.

    Please try again and If the issue happens, please let me know. Do not hesitate to contact us.

    Thanks in advance.