What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a lot of phone users who have problems.

    Asked by keskimakimecom on October 05, 2016 at 09:37 AM

    It seems that many of my phone users have problems.   Is there an app I need them to get or is there a way to ensure that those filling out forms on their phone are not having problems.  The biggest thing is that there screen goes white when they hit the submit button.  It seems to happen on any form.   I sent one that has recently been giving people trouble.

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    JotForm Support

    Answered by Chriistian on October 05, 2016 at 11:09 AM


    I tried submitting your form via mobile and I was redirected properly without issue. I was not able to encounter the problem. Did you embed this form to a webpage where the users are submitting the form?