How to unencrypt a file (submission)?

  • Dennis Harvey
    Asked on October 5, 2016 at 9:55 AM

    We have a form setup with encryption turned on. we created a key for the encryption but we can't get the form to display.

  • omerorkun JotForm Data Scientist
    Replied on October 5, 2016 at 11:19 AM

    Hi Dennis,

     

    I have checked your account with your email address here. There is only one form in that account which has the encryption feature disabled. You can see it below:

     

    How to unencrypt a file (submission)? Image 1 Screenshot 20

     

    I have also marked your account ID with the arrow on top. If this is not the account that you are having issues with please specify its URL link.

     

    I will be waiting for your response.

  • d3harvey
    Replied on October 5, 2016 at 2:45 PM
    This is a screen shot I am getting from the form:
    [cid:image001.png@01D21F15.7EB5E5B0]
    It is never prompting me to install the key.
    The URL for the form is:
    https://form.jotform.com/62573330014142
    Thanks!
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
  • Jan
    Replied on October 5, 2016 at 5:50 PM

    I'm sorry but the image you tried to upload is not showing. Please try the following steps:

    1. Go to this thread: https://www.jotform.com/answers/951823.
    2. Scroll down and you'll see the reply editor, please click the "Insert/edit image" icon.

    How to unencrypt a file (submission)? Image 1 Screenshot 20

    3. After that, the file upload wizard will pop up.

    You may also want to check this guide: Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. We'll be waiting for the screenshot. Thank you.

  • Jan
    Replied on October 6, 2016 at 12:23 PM

    I can see that you are referring to this form (https://www.jotform.us/form/62573330014142) that belongs to the user (sdv*se).

    I checked this form and I saw that the Form Encryption is disabled. Please follow these steps:

    1. Go to the Preferences > Advanced and then enable the Form Encryption.

    How to unencrypt a file (submission)? Image 1 Screenshot 50

    2. Once you enable it, a pop up will appear. 

    How to unencrypt a file (submission)? Image 2 Screenshot 61

    3. Close the pop up and then click the "Save Changes" button.

    4. Go back to My Forms. Select the form and then click the "Submissions" button.

    How to unencrypt a file (submission)? Image 3 Screenshot 72

    5. Once you are in the Submissions page, a pop-up will appear. Please upload your private key by clicking the "Browse" button. It is normally in the "Downloads" folder of your computer. The filename is "jotform.key".

    How to unencrypt a file (submission)? Image 4 Screenshot 83

    6. Once you do that, the encrypted submission will changed to a readable content.

     

    Related guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Thank you.

  • d3harvey
    Replied on October 6, 2016 at 4:44 PM
    After I hit submissions, it is not popping up the “Testing Form Encryption” button. It just displays the encrypted file.
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
  • Mike
    Replied on October 6, 2016 at 8:05 PM

    It might be related to incorrect private key file already stored in your browser. The private key file is being stored in a browser local storage once uploaded, you may try to clear the local storage to be able to see the private key upload pop-up once again.

    Alternatively, open the JotForm website using browser incognito mode.

    Please give it a try and let us know if you need any further assistance.

  • d3harvey
    Replied on October 7, 2016 at 2:45 PM
    We got it to work using Chrome and FIreFox, but it will not work with IE 11. It prompts us for the key and we navigate to the key, but it will not save or use the key in IE 11.
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
  • Mike
    Replied on October 7, 2016 at 3:58 PM

    Thank you for your update. The issue with IE 11 has been escalated to our developers.