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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to unencrypt a file (submission)?

    Asked by Dennis Harvey  on October 05, 2016 at 09:55 AM

    We have a form setup with encryption turned on. we created a key for the encryption but we can't get the form to display.

    unencrypt encrypted form decrypt submissions
  • Profile Image
    JotForm Support

    Answered by owen on October 05, 2016 at 11:19 AM

    Hi Dennis,

     

    I have checked your account with your email address here. There is only one form in that account which has the encryption feature disabled. You can see it below:

     

     

    I have also marked your account ID with the arrow on top. If this is not the account that you are having issues with please specify its URL link.

     

    I will be waiting for your response.

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    Answered by d3harvey on October 05, 2016 at 02:45 PM
    This is a screen shot I am getting from the form:
    [cid:image001.png@01D21F15.7EB5E5B0]
    It is never prompting me to install the key.
    The URL for the form is:
    https://form.jotform.com/62573330014142
    Thanks!
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on October 05, 2016 at 05:50 PM

    I'm sorry but the image you tried to upload is not showing. Please try the following steps:

    1. Go to this thread: https://www.jotform.com/answers/951823.
    2. Scroll down and you'll see the reply editor, please click the "Insert/edit image" icon.

    3. After that, the file upload wizard will pop up.

    You may also want to check this guide: Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. We'll be waiting for the screenshot. Thank you.

  • Profile Image

    Answered by   on October 06, 2016 at 10:49 AM

     

  • Profile Image
    JotForm Support

    Answered by Jan on October 06, 2016 at 12:23 PM

    I can see that you are referring to this form (https://www.jotform.us/form/62573330014142) that belongs to the user (sdv*se).

    I checked this form and I saw that the Form Encryption is disabled. Please follow these steps:

    1. Go to the Preferences > Advanced and then enable the Form Encryption.

    2. Once you enable it, a pop up will appear. 

    3. Close the pop up and then click the "Save Changes" button.

    4. Go back to My Forms. Select the form and then click the "Submissions" button.

    5. Once you are in the Submissions page, a pop-up will appear. Please upload your private key by clicking the "Browse" button. It is normally in the "Downloads" folder of your computer. The filename is "jotform.key".

    6. Once you do that, the encrypted submission will changed to a readable content.

     

    Related guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Thank you.

  • Profile Image

    Answered by d3harvey on October 06, 2016 at 04:44 PM
    After I hit submissions, it is not popping up the “Testing Form Encryption” button. It just displays the encrypted file.
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
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    JotForm Support

    Answered by Mike on October 06, 2016 at 08:05 PM

    It might be related to incorrect private key file already stored in your browser. The private key file is being stored in a browser local storage once uploaded, you may try to clear the local storage to be able to see the private key upload pop-up once again.

    Alternatively, open the JotForm website using browser incognito mode.

    Please give it a try and let us know if you need any further assistance.

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    Answered by d3harvey on October 07, 2016 at 02:45 PM
    We got it to work using Chrome and FIreFox, but it will not work with IE 11. It prompts us for the key and we navigate to the key, but it will not save or use the key in IE 11.
    Dennis Harvey
    Director of Information Technologies
    Creative Health Solutions
    Dennis.harvey@chstherapy.com
    (765) 618-4357
    [creative logo]
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on October 07, 2016 at 03:58 PM

    Thank you for your update. The issue with IE 11 has been escalated to our developers.