What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting the emails from the form

    Asked by siofmon on October 05, 2016 at 10:03 AM

    Users are using the form, but its not being forwarded to the recipients, they stay on my JotForm Submissions, but I don't get the email forms in my inbox.

    Page URL:

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    JotForm Support

    Answered by Kiran on October 05, 2016 at 11:42 AM

    I have checked the email addresses set as recipients in our bounce list and see that they are not listed there. I have also checked the email history log and see that the emails are sent from our end without any issue.

    It seems that sender name or email address is not set correctly in the notification.

    Please refer to the guide below that can help you with troubleshooting certain email delivery issues.


    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by SJotNForm on October 05, 2016 at 11:47 AM

    You may try this

    Please go to the “Edit” section of the form and then click “Setup & Share”

    - Click Email Alerts

    - Click Notification

    - Change bottom right email

    - Write your e-mail


    You may also add more than one e-mail if you prefer

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    JotForm Support

    Answered by seth on November 02, 2016 at 11:04 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.