- QuickSearchAsked on October 05, 2016 at 10:55 AM
Thanks for such a great tool!
I recently upgraded from free to bronze, about 3 days ago. I now wish to upgrade to Silver today, can you confirm how much I will be charged? I was charged $19 on Monday, am I correct in thinking I will be charged $20 today? (39-19)? and then $39 monthly going forward?Page URL:
- JotForm SupportdavidAnswered on October 05, 2016 at 12:12 PM
Since the Bronze subscription was paid for using PayPal and the Silver subscription was paid for using a credit card, there was not a pro-rated charge for the Silver subscription. I have sent a request to refund the Bronze subscription. You should see a full refund for the Bronze subscription payment within 5 business days.
- QuickSearchAnswered on October 05, 2016 at 12:18 PM
Oh OK that explains it because I was surprised not to see a discount offered upon checkout.
Thank you so much for your quick answer and for initialising the solution so quickly too.
- JotForm SupportdavidAnswered on October 05, 2016 at 01:38 PM
Very welcome! If there is ever anything else we can assist your with, let us know and we will be happy to help.