What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade from Bronze to Silver

    Asked by QuickSearch on October 05, 2016 at 10:55 AM

    Hi there,


    Thanks for such a great tool!


    I recently upgraded from free to bronze, about 3 days ago. I now wish to upgrade to Silver today, can you confirm how much I will be charged? I was charged $19 on Monday, am I correct in thinking I will be charged $20 today? (39-19)? and then $39 monthly going forward?


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    JotForm Support

    Answered by david on October 05, 2016 at 12:12 PM

    Since the Bronze subscription was paid for using PayPal and the Silver subscription was paid for using a credit card, there was not a pro-rated charge for the Silver subscription.  I have sent a request to refund the Bronze subscription.  You should see a full refund for the Bronze subscription payment within 5 business days. 

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    Answered by QuickSearch on October 05, 2016 at 12:18 PM

    Hi David


    Oh OK that explains it because I was surprised not to see a discount offered upon checkout.


    Thank you so much for your quick answer and for initialising the solution so quickly too.



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    JotForm Support

    Answered by david on October 05, 2016 at 01:38 PM

    Very welcome!  If there is ever anything else we can assist your with, let us know and we will be happy to help.