Form Over Quota error with 710.799 submissions on the monthly submission counter

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    Asked on October 05, 2016 at 11:07 AM

    Hi there,

    Our subscription is claiming that we're over quota... but we haven't had any where near the number of submissions claimed (710,796) to go over the quota...


    Can this be investigated ASAP?


    Thank you

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    Answered on October 05, 2016 at 12:28 PM

    Sorry about this, the numbers do seem quite off. Your susbcription plan allows you to receive up to 10.000 submissions per month, while the counter is showing as if your forms received 710.799 on the same day before the overlimit kicked in.

    I have just ran our scripts for recalculating your incoming submissions, and your account indeed shouldn't be over quota. Your forms are active now, and your submission counters are down to 2 for this month.

    I have also escalated this incident to our developers for further checking, and in case you experience further problems with your account, please let us know. Thank you, and once again, our apologies for the inconvenience.