Why I'm not able to submit the form even though I filled all fields?

  • Profile Image
    DigitalPlanner_SGreen
    Asked on October 05, 2016 at 11:16 AM

    Hi, 

     

    As of late we are all having trouble submitting our forms. Every time a user goes to enter it tells them that there is error on the page. They have all checked the form mulitple times and there is no error. This is a time sensitive issue and we would like this figured out asap! Also, I created a new form hoping it would help and it also gives us the same error message when submitting. 

     

    Thank you

     

    THIS IS THE PAGE THAT ISNT WORKING

     

    https://form.jotform.com/50975207554157

  • Profile Image
    Nik_C
    Answered on October 05, 2016 at 12:55 PM

    Please allow me some time to investigate this for you, and I will get back to you as soon as I found out the cause of this problem.

    Thank you!

  • Profile Image
    Nik_C
    Answered on October 05, 2016 at 03:49 PM

    Thank you for your patience.

    I checked your form thoroughly and I was able to find the cause of this problem, it is Matrix dinamique widget:

    What is happening is that we had certain issues with conditionally hidden widgets that are marked as required. What you should do to fix this problem is to remove your widget from the form and add it again. Or you can try to simply update your widget right on the form:

    I tested and that should work fine when you do that.

    Please let us know how that worked.

    Thank you!

  • Profile Image
    DigitalPlanner_SGreen
    Answered on October 05, 2016 at 03:56 PM

    THANK YOU!!!!!!! I hope this works if so you are the biggest life saver!!!!