What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not able to submit the form even though I filled all fields?

    Asked by DigitalPlanner_SGreen on October 05, 2016 at 11:16 AM

    Hi, 

     

    As of late we are all having trouble submitting our forms. Every time a user goes to enter it tells them that there is error on the page. They have all checked the form mulitple times and there is no error. This is a time sensitive issue and we would like this figured out asap! Also, I created a new form hoping it would help and it also gives us the same error message when submitting. 

     

    Thank you

     

    THIS IS THE PAGE THAT ISNT WORKING

     

    https://form.jotform.com/50975207554157

    Page URL:
    https://form.jotform.com/50975207554157

    submit unable form filled
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 05, 2016 at 12:55 PM

    Please allow me some time to investigate this for you, and I will get back to you as soon as I found out the cause of this problem.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 05, 2016 at 03:49 PM

    Thank you for your patience.

    I checked your form thoroughly and I was able to find the cause of this problem, it is Matrix dinamique widget:

    What is happening is that we had certain issues with conditionally hidden widgets that are marked as required. What you should do to fix this problem is to remove your widget from the form and add it again. Or you can try to simply update your widget right on the form:

    I tested and that should work fine when you do that.

    Please let us know how that worked.

    Thank you!

  • Profile Image

    Answered by DigitalPlanner_SGreen on October 05, 2016 at 03:56 PM

    THANK YOU!!!!!!! I hope this works if so you are the biggest life saver!!!!