What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What to Open Encrypted Key in?

    Asked by tristar on October 05, 2016 at 11:25 AM

    I downloaded my encrypted key and the first time I opened it, it opened in my browser window which I believe is correct. Then, I made the mistake of selecting an "Open with..." program. Now it is just displaying a bunch of code instead of opening in the browser like it did the first time. I've even tried selecting my browser as the "Open with..." program. Thoughts on how to erase the open settings in order to have it work like the first time?

    Page URL:
    https://form.jotform.com/62784960650969

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    JotForm Support

    Answered by david on October 05, 2016 at 01:07 PM

    You have to go to your form submissions page to upload the private key once the encryption wizard appears. If the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page. 

    If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.