- tristarAsked on October 05, 2016 at 11:25 AM
I downloaded my encrypted key and the first time I opened it, it opened in my browser window which I believe is correct. Then, I made the mistake of selecting an "Open with..." program. Now it is just displaying a bunch of code instead of opening in the browser like it did the first time. I've even tried selecting my browser as the "Open with..." program. Thoughts on how to erase the open settings in order to have it work like the first time?Page URL:
- JotForm SupportdavidAnswered on October 05, 2016 at 01:07 PM
You have to go to your form submissions page to upload the private key once the encryption wizard appears. If the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page.
If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.