Exceeded form view limit?

  • Profile Image
    GrandAvenue
    Asked on October 05, 2016 at 11:45 AM

    I just created the account a yesterday and created the form after. I haven't went public with the form, I have only been testing it. How have I used 1000 views?

    please advise.

  • Profile Image
    Nik_C
    Answered on October 05, 2016 at 01:34 PM

    I checked your form and indeed you exceeded your view limit, and a lot of your views were coming from 'other' device as you can check in Form Analytics: https://support.jotform.com/analytics/62775296818169

    Since you're our new customer, and just started using our service, I will reset your limit. Be mindful, though, that each view of your form will calculate towards the limit meaning refresh of the form, your checkings, editing etc.

    You can check more about views in this article.

    Let us know if you have further questions.

    Thank you.

  • Profile Image
    GrandAvenue
    Answered on October 05, 2016 at 01:42 PM

    That's weird, I created it and only previewed it about 10 times. Every time i refresh the page displaying the count it goes up by a few. I am not even in the form anywhere. most of those views happened after I left, and I wasn't even in the form anywhere.

  • Profile Image
    Nik_C
    Answered on October 05, 2016 at 01:49 PM

    I understand and agree that it is odd. 

    I reset your limit so you should be able to use your forms normally, but if you experience any similar issue please let us know so we can check further.

    Thank you!

  • Profile Image
    GrandAvenue
    Answered on October 11, 2016 at 02:15 PM

    It looks like it happened again while i was at home not working on it at all.

    I am looking into it and all the requests come from "OTHER". I am the only one working on it and I use windows 10 or windows 8. I have also viewed it on my android phone. but total not more than 100 times, what is going on?

  • Profile Image
    Kiran
    Answered on October 11, 2016 at 04:45 PM

    I see that the form views are occurring from your IP address 70.186.147.34 itself. Could you make sure that you have logged off all the sessions in all the browsers on the desktop? I see that the last form views are on Oct 06th. I have reset the form views to 300 now on your account.

    Please check and let us know if the issue still persists. We will be happy to assist you further.