What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to switch subscription to bronze plan from storage plan.

    Asked by jeffnorthway on October 05, 2016 at 12:04 PM

    I have been going back and forth with tech support and still cannot upgrade from Storage too Bronze.

    I do understand how to upgrade. Starting September 29th I have tried to upgrade and 100% of the time have tried—now about ten times—I am left hanging with a message that it will take a few minutes, but to contact customersupport if there is a problem.

    This is what I wrore to Customer Care last Monday, "Your animation is exactly what I did multiple times on different browsers waiting in excess of 10 minutes, and it hangs at this message: "Switching Plans in Process...Switch should complete in a few minutes. If it does not contact our support team."

    I have conversed with customer care and finally they wrote, "In attention to your above request, I changed the Storage bi-yearly plan to Bronze bi-yearly, you should expect FastSpring will pro-rated charge you on subscription ID INT160714-6977-52581S," but my account still not been upgraded.

    How can you fix the problem?

    Can I talk to someone via phone?

    Did the customer care guy upgrade the wrong account?

    Please help. 

    Below is my account info.


  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 05, 2016 at 02:16 PM

    Hello jeffnorthway,

    I'm sorry for the trouble caused to you.

    I see that my colleague did try to upgrade your account to bronze plan but for some reason it was not successful. I have taken care of your account issues and upgraded it to bronze bi-yearly subscription plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!