I am retrieving blank or missing submissions

Hi,

We are unable to view the submissions on any of our forms. 

 

The access is needed urgently and we have tried all day with no luck. The account has been logged out and back in from different locations but we have the same results. 

 

Kind regards,

Temi

Thank you for contacting us.

Sine your account is associated with EU region please make sure to enable a Europe Datacenter option via Account Data page:

https://www.jotform.com/myaccount/data

It should let you to browse the data using https://eu.jotform.com domain.

Please give it a try and let us know if you need any further assistance.

Dear Mike,
Thank you for your reply.
That function is activated already on our account. The issue we are having
is for the submissions from our forms which have disappeared. See the
attached screenshot.
Please do fix this ASAP as the data is crucial for us to have at hand.
I look forward to your response.
Kind regards,
Temi
...

Hello,

We can not see the screenshots that you mentioned above as you sent them via email response. You must log in to JotForm and please resend your screenshots as you can see below :