I am retrieving blank or missing submissions

  • Profile Image
    ElevationNetworks
    Asked on October 05, 2016 at 12:56 PM

    Hi,

    We are unable to view the submissions on any of our forms. 

     

    The access is needed urgently and we have tried all day with no luck. The account has been logged out and back in from different locations but we have the same results. 

     

    Kind regards,

    Temi

  • Profile Image
    Mike
    Answered on October 05, 2016 at 03:17 PM

    Thank you for contacting us.

    Sine your account is associated with EU region please make sure to enable a Europe Datacenter option via Account Data page:

    https://www.jotform.com/myaccount/data

    It should let you to browse the data using https://eu.jotform.com domain.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image
    ElevationNetworks
    Answered on October 06, 2016 at 03:45 AM
    Dear Mike,
    Thank you for your reply.
    That function is activated already on our account. The issue we are having
    is for the submissions from our forms which have disappeared. See the
    attached screenshot.
    Please do fix this ASAP as the data is crucial for us to have at hand.
    I look forward to your response.
    Kind regards,
    Temi
    ...
  • Profile Image
    candy
    Answered on October 06, 2016 at 04:02 AM

    Hello,

    We can not see the screenshots that you mentioned above as you sent them via email response. You must log in to JotForm and please resend your screenshots as you can see below :