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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are my archived forms?

    Asked by aderan on October 05, 2016 at 12:57 PM

    I upgraded our yearly premium on Saturday and now some of my old forms are missing and some of my active format are not visible to correct. Please advise 773.296.4909.

    yearly format not visible upgraded
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    JotForm Support

    Answered by Kevin_G on October 05, 2016 at 03:14 PM

    I have checked your "Archive" folder and I can see there are not forms, here is a screenshot about what I can see on my end: 

    You current have 24 forms in your account and some of them are currently disabled, upon checking your account activity I can see the current number of forms is correct according to the forms you've created and deleted since you created your account. 

    I would also suggest you to check your account activity log by following this guide: How-to-View-Your-Account-Activity-Logs

    Also, if you still cannot find your forms, please provide us the details about these forms, there are only 3 active forms and the rest are disabled. 

    We'll wait for your response.