What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails not coming through

    Asked by samanthakingphotography on October 05, 2016 at 01:28 PM

    Hi!  Can you please help me to figure out why I am not receiving the email submissions to my forms?  People are filling out forms on my website, and the forms show up on my jotform account, but do not come to my email.  I'm missing them.  :(

    Emails through not coming through My Forms Submissions JotForm jotform account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 05, 2016 at 03:57 PM

    I have checked your forms and I can see one of the email addresses you're using is in our bounce list, here is the email address as well as the reason: 

    s********in***********y@outlook.com - Reason(s) : reject

    I have removed it form our bounce list and you should receive emails on that address now, I can also see on this form http://www.jotform.ca/form/50234163880249 you're using conditions to send the one of the email notifications, please do note that the email will be sent only when the condition is met: 

    On this form http://www.jotform.ca/form/52565472129257 I can see you're using a custom sender email, if you keep having problems with the emails not being received, please try setting up one of the default sender email addresses, either noreply@jotform.com or noreply@formresponse.com

    Also, on this form http://www.jotform.ca/form/50216633452246 there is some missing info such as the reply-to email address: 

    Please do note that some email providers will simply reject emails with missing info, this may cause that the email address ends up in our bounce list, please follow this guide in order to properly set up your email notifications and avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any question, please let us know.