- samanthakingphotographyAsked on October 05, 2016 at 01:28 PM
Hi! Can you please help me to figure out why I am not receiving the email submissions to my forms? People are filling out forms on my website, and the forms show up on my jotform account, but do not come to my email. I'm missing them. :(
- JotForm SupportKevin_GAnswered on October 05, 2016 at 03:57 PM
I have checked your forms and I can see one of the email addresses you're using is in our bounce list, here is the email address as well as the reason:
email@example.com - Reason(s) : reject
I have removed it form our bounce list and you should receive emails on that address now, I can also see on this form http://www.jotform.ca/form/50234163880249 you're using conditions to send the one of the email notifications, please do note that the email will be sent only when the condition is met:
On this form http://www.jotform.ca/form/52565472129257 I can see you're using a custom sender email, if you keep having problems with the emails not being received, please try setting up one of the default sender email addresses, either firstname.lastname@example.org or email@example.com.
Also, on this form http://www.jotform.ca/form/50216633452246 there is some missing info such as the reply-to email address:
Please do note that some email providers will simply reject emails with missing info, this may cause that the email address ends up in our bounce list, please follow this guide in order to properly set up your email notifications and avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
If you have any question, please let us know.