What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I think you're referring to this question: https://www.jotform.com/answers/952178
I can see you have already received a reply there, to check it, please open the link given above in a web browser, you also should receive an email notifying a new response has been received in threads you have opened or where you posted a reply.