Problem with exporting all data at once

I used the instructions from the link below and every time I downloaded the data file it showed up as an empty zip file. I asked a coworker to try it and he had the same issue. We also attempted requests and downloads in 3 different browsers.

I went to Account Settings > Data > Clicked Prepare My Data To Download > Then Clicked Download and viola, an empty zip folder that says invalid when I clicked extract.

https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

This feature would be extremely helpful for our business. Any help would be awesome.

Thank you

I have tried download the data from your account and see that the data is existing in the zip file.

Could you try using a file extraction software like 7-zip or WinZip to see if that helps? Let us know if you need any further assistance. We will be happy to assist.