What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with exporting all data at once

    Asked by cicalar on October 05, 2016 at 02:56 PM

    I used the instructions from the link below and every time I downloaded the data file it showed up as an empty zip file. I asked a coworker to try it and he had the same issue. We also attempted requests and downloads in 3 different browsers.

    I went to Account Settings > Data > Clicked Prepare My Data To Download > Then Clicked Download and viola, an empty zip folder that says invalid when I clicked extract.


    This feature would be extremely helpful for our business. Any help would be awesome.


    Thank you

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    JotForm Support

    Answered by Kiran on October 05, 2016 at 06:16 PM

    I have tried download the data from your account and see that the data is existing in the zip file.

    Could you try using a file extraction software like 7-zip or WinZip to see if that helps? Let us know if you need any further assistance. We will be happy to assist.