Unable to submit the form and hangs at Please wait

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    danielmorganlaw
    Asked on October 05, 2016 at 03:07 PM

    For the past 2 weeks, over 50% of the time the smooth signature does not allow us to write in the signature box and the other 50% of the time when we hit the submit button and the submit button then hangs at "please wait...." and the form does not email. We have tried using chrome and microsoft browsers and desktop and tablets and the same problems exists. It does this on all of our forms, I copied a link to one form in your box below.

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    Kiran
    Answered on October 05, 2016 at 06:22 PM

    We are very sorry for the inconvenience this may have caused. Unfortunately, we have experienced some glitch with the widgets recently and the issue should be now resolved. I have tried submitting your JotForm now and the Thank you message is displayed without any issue. 

    Please check now and let us know if you are still experiencing any issue with the forms. We will be happy to take a look again.

    Thanks!

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    premiertrip
    Answered on October 05, 2016 at 07:26 PM

    On my page the form still doesn't work....

     

    http://customerserved.co.uk/free-order/

     

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    liyam
    Answered on October 05, 2016 at 11:54 PM

    Hello premiertrip,

    Can you try a different method of embedding such as using the embed form (https://wordpress.org/plugins/embed-form/) or iframe? I'm suspecting that the oembed is the cause of the issue.

    We'll look forward to your updates.

    Thanks.