What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit the form and hangs at Please wait

    Asked by danielmorganlaw on October 05, 2016 at 03:07 PM

    For the past 2 weeks, over 50% of the time the smooth signature does not allow us to write in the signature box and the other 50% of the time when we hit the submit button and the submit button then hangs at "please wait...." and the form does not email. We have tried using chrome and microsoft browsers and desktop and tablets and the same problems exists. It does this on all of our forms, I copied a link to one form in your box below.

    Page URL:
    https://secure.jotform.us/danielmorganlaw/FamilyLawRetainer

    and signatures please wait one form same smooth signature
  • Profile Image
    JotForm Support

    Answered by Kiran on October 05, 2016 at 06:22 PM

    We are very sorry for the inconvenience this may have caused. Unfortunately, we have experienced some glitch with the widgets recently and the issue should be now resolved. I have tried submitting your JotForm now and the Thank you message is displayed without any issue. 

    Please check now and let us know if you are still experiencing any issue with the forms. We will be happy to take a look again.

    Thanks!

  • Profile Image

    Answered by premiertrip on October 05, 2016 at 07:26 PM

    On my page the form still doesn't work....

     

    http://customerserved.co.uk/free-order/

     

  • Profile Image
    JotForm Support

    Answered by liyam on October 05, 2016 at 11:54 PM

    Hello premiertrip,

    Can you try a different method of embedding such as using the embed form (https://wordpress.org/plugins/embed-form/) or iframe? I'm suspecting that the oembed is the cause of the issue.

    We'll look forward to your updates.

    Thanks.