What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to upgrade my account but it isn't working

    Asked by Brixy on October 05, 2016 at 05:32 PM

    Need to update to the $19/month plan, but when I do it I get the message saying my request is being worked on, but then nothing happens after 5, 10, 45 minutes.  Please help.

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    JotForm Support Manager

    Answered by Jeanette on October 05, 2016 at 07:16 PM

    I see you already had a Storage yearly subscription which I just cancelled

    Order:  INT160812-9848-41456

    Site:  JotForm Store
    Status:  completed
    Created:  Aug 12, 2016 4:36:44 PM UTC
    Total:  90.00
    Referrer:  Brixy

    You should get a refund for about ($83.34 USD) , your account is now in the Bronze plan ($19.00 a month)