Trying to upgrade my account but it isn't working

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    Asked on October 05, 2016 at 05:32 PM

    Need to update to the $19/month plan, but when I do it I get the message saying my request is being worked on, but then nothing happens after 5, 10, 45 minutes.  Please help.

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    Answered on October 05, 2016 at 07:16 PM

    I see you already had a Storage yearly subscription which I just cancelled

    Order:  INT160812-9848-41456

    Site:  JotForm Store
    Status:  completed
    Created:  Aug 12, 2016 4:36:44 PM UTC
    Total:  90.00
    Referrer:  Brixy

    You should get a refund for about ($83.34 USD) , your account is now in the Bronze plan ($19.00 a month)