What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving email notifications anymore

    Asked by AwakeningMindsArt on October 05, 2016 at 09:53 PM


      I was once receiving an email every time a form was filled out. I  am no longer receiving (it is not in my spam) an email for this alert.  I receive notification from my paypal if a payment has been made, however, not all forms require a paypal payment.  If no paypal payment is received I have no way of knowing a form was submitted.   This is happening on all of the forms.  Not just one.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 06, 2016 at 12:41 AM

    This is because the email address you're using in your form is in our bounce list, here is the reason:

    Result: a***************t@yahoo.com is IN the bounce list

    Reason(s) : Complain about message from AmazonSES

    I have removed the email address from our bounce list and you should receive emails now, I would also suggest you to check this guide in order to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    If you suddenly stop receiving emails, please check the email address in our bounce list and if you find it in, simply removing the email should help to receive emails again, here is a guide with more details about it: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.