What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email not being sent to my email address when someone completes the form.

    Asked by mccoymade on October 05, 2016 at 11:26 PM
    Also, the same form is NOT being forwarded to my email when someone completes the form. As a result I missed a couple of very important business leads because i didn't know they had filled out my JotForm form.
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    JotForm Support

    Answered by Chriistian on October 05, 2016 at 11:34 PM

    I checked our mail logs and it looks like the email notifications are being sent successfully to your email address.

    Please check your spambox to see if the emails are sent there. Also please make sure that noreply@jotform.com is in your trusted senders list.

    You may also contact your email service provider and ask them to add jotform's addresses to their whitelist to make sure that they are not blocking the emails on their end. Here's the list: Whitelisting JotMails IP Addresses

    If the issue persists, please let us know.