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Can't receive submission notificationAsked by lanskey on October 06, 2016 at 12:49 AM
We've been having issues with receiving emails from JotForm when forms are submitted.
I've tried the following
- deleted our custom smtp server settings
- tried email@example.com
- added new custom smtp server settings
no matter what I try I can't see any new emails when I either hit the test button or setup a new jotform.
We are sorry for the issue you have been experiencing.
I checked your account and e-mail notification for your this form, Some of the e-mail addresses were in our bounce list. You can find them and the reason of bouncing at following screen shots.
However, the other e-mail addresses should have received successfully.
I'm sending you 2 different documentations. One of them is about removing your e-mail address from bounce list and the other one is about preventing bouncing issues. I strongly suggest you to have a look both of them.
If the mentioned form is not the one I checked, you can also check notification e-mail address(es) of the exact form in order to check if they are in bounce list or not with the help of instruction at the first guidance.
Please note that, you can always contact us for any issue you may have. We would be pleased to help you.