What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't receive submission notification

    Asked by lanskey on October 06, 2016 at 12:49 AM

    Hi there,

    We've been having issues with receiving emails from JotForm when forms are submitted.

    I've tried the following

    - deleted our custom smtp server settings

    - tried noreply@jotform.com

    - added new custom smtp server settings

     

    no matter what I try I can't see any new emails when I either hit the test button or setup a new jotform.

     

    Thanks 
    JB

    E-mails sent mail server Emails JotForm settings thanks
  • Profile Image
    JotForm Support

    Answered by Rose on October 06, 2016 at 02:08 AM

    We are sorry for the issue you have been experiencing. 

    I checked your account and e-mail notification for your this form, Some of the e-mail addresses were in our bounce list. You can find them and the reason of bouncing at following screen shots. 







    However, the other e-mail addresses should have received successfully.

    I'm sending you 2 different documentations. One of them is about removing your e-mail address from bounce list and the other one is about preventing bouncing issues. I strongly suggest you to have a look both of them.


    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    If the mentioned form is not the one I checked, you can also check notification e-mail address(es) of the exact form in order to check if they are in bounce list or not with the help of instruction at the first guidance. 

    Please note that, you can always contact us for any issue you may have. We would be pleased to help you.