I am retrieving blank or missing submissions

  • ElevationNetworks
    Asked on October 6, 2016 at 3:12 AM

    Hi,

     

    I contacted yesterday about the submissions of our forms which have gone missing. 

     

    We have tried and waited this out but it has not been fixed by this morning. I would appreciate if this is resolved ASAP as the submission data is needed urgently. 

     

    I have attached a screenshot of the submission page. 

     

    Kind regards,

    Temi

    Jotform Thread 952850 Screenshot
  • candy
    Replied on October 6, 2016 at 3:32 AM

    Hello,

    As my colleague Mike has already explained, your account is associated with EU region please make sure to enable a Europe Datacenter option via Account Data page as the following screenshots:

    I am retrieving blank or missing submissions Image 1 Screenshot 30

    I am retrieving blank or missing submissions Image 2 Screenshot 41

    Please let us know if you need any further assistance.

    Thanks,

  • ElevationNetworks
    Replied on October 10, 2016 at 4:44 AM
    Dear Candy,
    Thank you for your response.
    As I've mentioned already to your colleague, the data section is ticked
    already. See the attached evidence of the screenshot of the page.
    In regards to the blank submissions, this is occurring for some of our
    other forms. For example, the form called 'Autumn 2016 Application Form:
    NCS Team Leader 2016' doesn't have the submissions even though we have
    received 11 submissions for that form. I've attached a screenshot of the
    submissions page so you can see.
    It is important that this is resolved as soon as possible. Considering this
    is a paid Jotform account, we are concerned if these sort of issues are
    recurring on the platform. We use the platform for our charity and the data
    which is no longer accessible is a serious data protection issue.
    In case you're not sure which account name this is for, the username is
    'ElevationNetworks' and the associated email address is '
    recruitment@elevationnetworks.org'.
    I look forward to your reply.
    Kind regards,
    Temi
    ...
  • Nik_C
    Replied on October 10, 2016 at 5:26 AM

    Hello Temi,

     

    Unfortunately, we didn't receive your screenshot. Are you referring to the account: ElevationNetworks since when I checked, your Data storage center I saw that it is not stored in Europe Datacenter:

    I am retrieving blank or missing submissions Image 1 Screenshot 20

    Could you please try to go to Data page and check Europe Datacenter for your storage.\

    If the issue persists do get back to us so we can investigate further.

    Thank you!

  • ElevationNetworks
    Replied on October 10, 2016 at 8:45 AM
    Hi Nik,
    Please see the screenshot attached to this email in PDF.
    The data center section is ticked already.
    Kind regards,
    Temi
    ...
  • Irshad
    Replied on October 10, 2016 at 9:16 AM

    Unfortunately, we have not received any of the screenshot yet.

    Please check the below guide, which explains, how to add screenshots/images on support forum:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you!