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ohiobpaAsked on October 6, 2016 at 8:11 AM
I am using the Drag and Drop Upload widget. For one of my forms I have had no issues.
The form that I reference below, I upload the image and submit but cannot see the image on the administrative end. I need to get this corrected quickly, any thoughts?
Page URL: https://form.jotform.com/62225171626148 -
Elton Support Team LeadReplied on October 6, 2016 at 9:45 AM
I think you failed to click the upload button found in the drag&drop upload widget that's why the field came empty.
With that particular widget, you will have to click the "Begin Upload" button and make sure that all files are uploaded before hitting the submit button.
Example:
So far this works when I tested your form here.
Hope this information helps!
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ohiobpaReplied on October 6, 2016 at 11:44 AMThis is what my screen has looked like for the past five minutes…
[cid:image002.jpg@01D21FBE.E9BA3E70]
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ohiobpaReplied on October 6, 2016 at 11:44 AMI have been waiting over five minutes but the file will not say completed…. I have attached the file here. It is not that big, I don’t understand why it is taking so long.
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IrshadReplied on October 6, 2016 at 2:07 PM
I have also checked your form, and I am also able to upload the image on your form:
I am also able to see the uploaded image on submission report page.
I would suggest you to clear Browser's Cache, and try again.
If you still face the issue, please let us know, the size and type of the file which you are trying to upload.
Thanks.