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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Randomly not receiving e-mails

    Asked by niksch1 on October 06, 2016 at 10:37 AM

    Hey!

    we actually have a problem with the delivery of the E-Mails. I already found the problem but i don't know how to solve it. The "From" box is sometimes not filled with an E-Mail address.

    Hopefully you can help me with this problem.

    Thanks in advance.

     

    Best regards

    Jonas

    receiving JotForm problem uploads png
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    JotForm Support

    Answered by david on October 06, 2016 at 12:36 PM

    I checked your form and there is not currently an email notification set up for your form, only an autoresponder:

    This will send an email to the address entered in the form, but will not trigger an email to your address each time the form is submitted. 

    The sender email does look to be set correctly to "noreply@jotform.com".  If further emails come through with a blank sender, let us know and we will be happy to have another look.  The setup of your autoresponder does look to be correct.

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    Answered by niksch1 on October 10, 2016 at 07:57 AM

    Thank you for your fast answer.

    It is setup correctly. Only the person who is filling the form should get the E-Mail. Sometimes it is working correclty but i can't figure out, why this is randomly not working. Maybe you can help me to sovle this problem. 

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    JotForm Support

    Answered by olivia on October 10, 2016 at 08:34 AM

    I also checked your autoresponder mail settings. As my colleague mentioned, there is no problem at your settings. 

    E-mail address of your user may block JotForm e-mails. Therefore, please check your spam or junk folders. Now, I want to try a submission to your Reiseantrag form. Can I submit a form? 

    Also, this guide, Whitelisting JotMails IP Addresses, can help us to solve this problem. 

     

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    JotForm Support

    Answered by Boris on October 10, 2016 at 08:36 AM

    Sorry for this, I have checked your autoresponder, and it looks to be correctly set up. However, your form email history does indeed show that Sender Email (address inside the "from" field) is empty sometimes:

    Can you please try using our noreply@formresponse.com Sender Email option, and see if that one works without issues. The following guide provides some more details about sender email settings:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you experience further issues even with noreply@formresponse.com, please let us know. Thank you.