What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade Account

    Asked by multicanalidad on October 06, 2016 at 10:44 AM


    The last 3 of October of 2016 we upgrade our account to gold licence, I attach the payment, but today we dont see this upgrade,  please review it and change our caracteristics.


    Detalles del pago:

                                        Número de referencia del pedido: 83049899

                                                       Número de cuenta: 56247281

                                                    Fecha del pedido: 30 Sep 2016


    Rodrigo Grossi Queipo

    Avd. Burgos 109

    Madrid 28050


    91 214 66 80





    Producto                                  Cant   Precio unitario    Precio total


    JotForm One Year Gold                     1     EUR   753.73   EUR   753.73


                                                  IVA (21.0%): EUR       158.28

                                                        Total: EUR       912.01

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    JotForm Support Manager

    Answered by Jeanette on October 06, 2016 at 11:15 AM

    I've reviewed the order and everything is OK, so your account is on Gold status now.