What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    website hacked

    Asked by Joe Doe  on October 06, 2016 at 10:59 AM

    Dear Madam or Sir,

    Apparently somebody use a key-logger to steal our jot-form password.
    I am talking about the account.

    We have lost access to that account.

    I sent you the question yesterday in private, but did not yet receice an answer.

    As we are talking about donor data, we are highly concerned and would appreciate if you could contact us.

    I seek to keep the identity of our organisation private in order to minimise harm both for donors, for us, and for jot form. Please understand that we are unhappy with your response time in this matter.

    Kind regards,

     

    and OR keep both
  • Profile Image

    Answered by Irshad on October 06, 2016 at 01:12 PM

    I would suggest you to change the Password of your account. If you are unable to login to your account, please click on the "Forgot Password" link, and an email with instruction to reset your password will be sent to your registered email address.

    Also please let us know, your username or Form ID, so we can do further investigation and can check exactly what is the issue in your account.

    I have also checked your email address on our Forum, but I am not able to see any other question or thread posted by this email address.  We are here 24/7 on Support forum, and always try our best to reply as soon as possible.

    Thanks.