Why are my email alerts not being received on form submissions.

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    swlong462
    Asked on October 06, 2016 at 11:29 AM

    My email alerts did work at one time, but I've noticed that I am no longer receiving those. I've tried sending a test email from the applications which does not appear to be going through either. 

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    david
    Answered on October 06, 2016 at 01:32 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues