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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    DNS error is displayed after the form is submitted.

    Asked by omzd187 on October 06, 2016 at 11:42 AM

    To whom it may concern


    I was wondering if you can provide assistance with my form. After creating the form and putting in a paying option it says this error.


    This site can’t be reached


    %20https’s server DNS address could not be found.



    I would appreciate any assistance you can provide. Do not hesitate to contact me at:






    Yours sincerely




    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 06, 2016 at 01:55 PM

    Hello Saray,

    I'm sorry for the trouble caused to you.

    Do you see this error when you submit your form? I did test your form and did not find any issue with that. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:


    I would request you to please help us replicate the problem and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 06, 2016 at 02:01 PM

    Hello Saray,

    Please accept my apology. I was not able to see the issue earlier as I did not complete the payment. I see the issue in your form now. The custom thank you URL you have added in your form is not correctly. I have fixed this issue in your form and it should work fine now. Please check the screenshot below:

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by omzd187 on October 10, 2016 at 11:45 AM
    Thank you for your quick reply and actions towards fixing my problem.