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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Downloaded "Export Data" zip file is empty.

    Asked by hendrick on October 06, 2016 at 12:08 PM

    When I download the data from our user information the zip downloads, but there is nothing within the file. Can you please help me obtain this information?

     

    Thanks!

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    data download thanks information user information can
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    JotForm Support

    Answered by ashwin_d on October 06, 2016 at 02:44 PM

    Hello hendrick,

    I'm sorry for the trouble caused to you.

    I did try to download the "Export Data" zip file and I am able to replicate the issue you are having. The downloaded zip file seems to be empty.

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!