Downloaded "Export Data" zip file is empty.

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    Asked on October 06, 2016 at 12:08 PM

    When I download the data from our user information the zip downloads, but there is nothing within the file. Can you please help me obtain this information?



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    Answered on October 06, 2016 at 02:44 PM

    Hello hendrick,

    I'm sorry for the trouble caused to you.

    I did try to download the "Export Data" zip file and I am able to replicate the issue you are having. The downloaded zip file seems to be empty.

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

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    Answered on December 26, 2016 at 07:59 AM


    I downloaded your data from October 06, 2016 and could see the contents in the extracted .zip file. It seems like your issue has been resolved.

    Kindly check again. Please let us know if you encounter any problem.

    Thank you.

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    Answered on January 26, 2017 at 08:56 AM


    I am having the exact same issue. I've tried two separate downloads and both have come through as empty zip files. The data export request (screenshot attached) shows the correct number of form submissions and attachments, but then nothing comes through in the zip file.
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    Answered on January 26, 2017 at 10:02 AM

    Hello Hudachekd,

    As this thread had a ticket for the case of the topic starter, I had to move your question on to another thread in order to assign a separate ticket for you.

    We'll respond to your thread in a short while.