What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downloaded "Export Data" zip file is empty.

    Asked by hendrick on October 06, 2016 at 12:08 PM

    When I download the data from our user information the zip downloads, but there is nothing within the file. Can you please help me obtain this information?

     

    Thanks!

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    JotForm Support

    Answered by ashwin_d on October 06, 2016 at 02:44 PM

    Hello hendrick,

    I'm sorry for the trouble caused to you.

    I did try to download the "Export Data" zip file and I am able to replicate the issue you are having. The downloaded zip file seems to be empty.

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

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    JotForm Support

    Answered by emily on December 26, 2016 at 07:59 AM

    Hi,

    I downloaded your data from October 06, 2016 and could see the contents in the extracted .zip file. It seems like your issue has been resolved.

    Kindly check again. Please let us know if you encounter any problem.

    Thank you.

  • Profile Image

    Answered by Hudachekd on January 26, 2017 at 08:56 AM

    Hello-

    I am having the exact same issue. I've tried two separate downloads and both have come through as empty zip files. The data export request (screenshot attached) shows the correct number of form submissions and attachments, but then nothing comes through in the zip file.
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    JotForm Support

    Answered by liyam on January 26, 2017 at 10:02 AM

    Hello Hudachekd,

    As this thread had a ticket for the case of the topic starter, I had to move your question on to another thread in order to assign a separate ticket for you.

    We'll respond to your thread in a short while.

    Thanks.