What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It redirects perfecty to paypal, but....where is my link of "cancel_return"? Thankyou

    Asked by paula on April 27, 2012 at 09:49 AM
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    JotForm Support

    Answered by jonathan on April 27, 2012 at 11:13 AM


    I am not sure I understand correctly. But if you do not like to 'proceed' to the payment, just hit Back button on browser or cancel it. There is no link anymore since the screen you are viewing is already Paypal on this case and not the Form anymore.

    To view incomplete payments in JotForm,
    1. Goto form's Submission page
    2. Click on Incomplete payment.

    Hope this clarifies it for you. Thank you for considering our service.