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    Problem with I-frame insertion in HTML field

    Asked by Grenoble_esplanade on October 06, 2016 at 12:17 PM

    Hi,

    I have a technical problem with the insertion in a Jotform survey of an i-frame link of a presentation on another website (https://www.genial.ly/).

    When I insert my i-frame link in the first page of my survey, the link works correctly. But if I insert it after a page break (button "next"), the presnetation window still appears... but it appears blurred with a "view on full screen" icon. If I click on the icon, my presentation appears ...on full-screen. If it does, I can't have both the survey and the presentation on the same page, which is what I want.

    I made you a simple example for you to understand the problem.

    https://form.jotformeu.com/62794624409363

    I just want my presentation i-frame to appear with no "full screen" icon even after a page break. Can I handle that with Jotform's interface ? Is there something on the HTML code I can do ?

    I'm not a technician, so please answer in simple terms ;)

     

    Please answer quickly, I use your surveys for business.

    My e-mail is aurelien.indjoudjian@agencehdz.com

     

    Have a nice one,

    Aurelien (France)

    Page URL:
    https://form.jotformeu.com/62794624409363

    Screenshot
    problem survey JotForm icon
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    JotForm Support

    Answered by david on October 06, 2016 at 03:07 PM

    Try adding the content using an iFrame widget, rather than using an HTML block with iFrame code:

    http://widgets.jotform.com/widget/iframe_embed

    It looks like the second page is interpreting the sizing as a mobile view and forcing the mobile version of the contents in your frame.  When using the iFrame widget with the sizing defined the same, the mobile version no longer shows on the second page.

    Here is my test form set up as described above:

    https://form.jotform.com/62795456083971

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    Answered by Grenoble_esplanade on October 07, 2016 at 03:32 AM

    It works fine.

    Thanx !