How can I inform customers that we do not serve their zip code?

  • shawnracine
    Asked on October 6, 2016 at 12:36 PM

    We currently serve a limited number of zip codes. I am wanting to set up a conditional logic equation that "shows" a message if their zip code does not equal one of the 12 zip codes we service. I think this could be achieved by an "OR" function of conditional logic, but it isn't an option. 

  • Mike
    Replied on October 6, 2016 at 3:59 PM

    It seems that you have already found that 'ANY' is the equivalent to the 'OR' in our conditions. I think that you will also need to change the Hide action to Show in order to display the Submit button for supported zip codes.

    How can I inform customers that we do not serve their zip code? Image 1 Screenshot 30

    On the other note, I have to inform you that collecting credit card data is prohibited according to our terms. The credit card fields must be removed.

    How can I inform customers that we do not serve their zip code? Image 2 Screenshot 41

    The alternative that you may consider is payment integrations in authorization mode. For example, with Stripe integration in authorization mode you can collect valid credit card details (e.g. authorize $0.01 USD) and charge custom amount payments through your Stripe account later.

    We also support regular online payment forms: Order Form Basics, Setting Up Your First Order Form.