What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does JotForm have any plans to be FERPA compliant?

    Asked by pesparza on October 06, 2016 at 01:54 PM
    Also, does JotForm have any plans to be Family Educational Rights and
    Privacy Act (FERPA) compliant? I'm aware you are HIPAA compliant, however,
    it would ease the concerns of our stake holders and those responsible for
    the confidentiality of student records.
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    JotForm Support

    Answered by Kiran on October 06, 2016 at 02:13 PM

    Unfortunately, we cannot provide any timeframe to become JotForm as FERPA complaint. Also, JotForm is currently not holding any compliance certificates with HIPAA. However, we can use JotForm in HIPAA compliant way. Please refer to this thread for more information on HIPAA complaint.

    Also, JotForm is  PCI DSS compliant. We have PCI Service Provider Level 2 certificate. You may also check our privacy and terms of use page.

    Hope this information helps! 

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    Answered by pesparza on October 06, 2016 at 03:44 PM
    Thank you!
    ...
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    Answered by pesparza on October 17, 2016 at 12:44 PM
    Additional questions per my Vise President:
    - Does your platform provide Data masking?
    - Data Validation?
    - Is it possible to keep records of replies to senders of submissions?
    - Inquiring to know if it is possible to setup a 30 day trial of your
    silver package in order to have other departments (sub-account
    users) within our institution test and provide input. If not, is there a
    refund policy if it turns out this solution doesn't meet our needs?
    We appreciate your cooperation and patience,
    Phillip
    ...
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    JotForm Support

    Answered by Welvin on October 17, 2016 at 02:07 PM

    Data Masking: I don't think we have this. If it is to protect the user's data then nothing to worry about it as we are secure. Security is one of the key features in our platform. Forms are all secured by default. For added security, we have the encryption feature.

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

     

    Data Validation: We have a few tools for data validation. For email address, we have the following:

    Email validator widget: http://widgets.jotform.com/widget/e-mail_validator

    Field confirmation widget: http://widgets.jotform.com/widget/field_confirmation

    xVerify Emai: http://widgets.jotform.com/widget/xverify_email.

     

    For address, we have SmartStreets widget: http://widgets.jotform.com/widget/smartystreets.

     

    Keeping records: I'm not sure if I understand this. But all submissions are stored in our servers. But we have this Total Submissions Storage limit. Free accounts can only store up to 500 submissions, paid accounts are unlimited. If you are on the paid plan, we won't delete any submissions unless you decided to do so. 

     

    30-day trial: We don't offer such, but we offer a 30-day money back guarantee. You may consider subscribing, we can refund the payment if the company will decide not to use Jotform. But we'll appreciate any feedback just in case. We will also try to provide a workaround if something's not yet possible. 

     

    I hope that answers the questions. Should you need any further information, please do not hesitate to contact us again.

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    Answered by pesparza on October 18, 2016 at 02:44 PM
    Could you please provide the following for our business department:
    - Contact number
    - fax number
    Our business manager will need this information in order to process for
    payment.
    Thank you - Phillip
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